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APMIA - missing sysedge data


Article ID: 213719


Updated On:


CA Application Performance Management SaaS



SystemEDGE is not being reported data for a IA host monitor.

There is this error in the agent startup log


[ERROR] [IntroscopeAgent.SnmpCollector] Unable to bind to address: Permission denied (Bind failed)
        at Method)
        at org.snmp4j.transport.DefaultUdpTransportMapping.<init>(
        at com.wily.introscope.agent.snmp.SnmpTrapReciever.startReceiver(
        at com.wily.introscope.agent.snmp.SnmpTrapReciever.init(
        at com.wily.introscope.agent.snmp.SNMPBridge.IAgentService_startService(
        at com.wily.introscope.agent.service.ServiceAdministrator$ServiceInitializer.startService(
        at com.wily.introscope.agent.service.ServiceAdministrator$ServiceInitializer.startServiceSafe(
        at com.wily.introscope.agent.service.ServiceAdministrator$ServiceInitializer.IExecutableItem_execute(
        at com.wily.util.task.AsynchExecutionQueue$WrapperItem.IExecutableItem_execute(
        at com.wily.util.task.AsynchExecutionQueue.doTask(
        at com.wily.util.task.ATask$







The agent was installed in one location where it was running for some time. Then this agent was put into a tar file and moved to a different machine.

The idea was to prepare a package that could be deployed to multiple machines.

The HostMonitor extension needs to be enabled on the first time the agent is started and does not accept being moved to a different machine after it has run on a first machine.


Release : SAAS

Component : Integration with APM


Particularly for preparing a package to deploy to multiple machines, a clean package that has never been used needs to be configured.

In general make sure the HostMonitor option is enabled in the Extensions.profile before you try to run or install the APMIA. 

If not enabled when first run, the agent needs to be reinstalled with the HostMonitor option enabled.