DE490246 - OpenAPI queries not completing

Products

• CA Performance Management - Usage and Administration
• DX NetOps

Issue/Introduction

CAPC ver 20.2.4.424

odata queries are not completing

odata queries getting 500 errors 

Elastic client application 

Environment

Release : 20.2

Component : IM Reporting / Admin / Configuration

Cause

Customer was getting the data using Elastic/Elastic search we checked the Elastic client application that the customer was using and the elastic documentation. We found request_timeout is the overall time it can take the entire process, but socket_timeout is the part of the total request_timeout for the response to be received after sending request and socket timeout is default to 10 seconds and all errors in odata CAPM were occurring right at 10 seconds. 

Resolution

Added "socket_timeout => 60" in the Elastic client application and the errors stopped occuring