ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

DE490246 - OpenAPI queries not completing

book

Article ID: 213696

calendar_today

Updated On:

Products

CA Performance Management - Usage and Administration DX NetOps

Issue/Introduction

CAPC ver 20.2.4.424

odata queries are not completing

odata queries getting 500 errors 

Elastic client application 

Cause

Customer was getting the data using Elastic/Elastic search we checked the Elastic client application that the customer was using and the elastic documentation. We found request_timeout is the overall time it can take the entire process, but socket_timeout is the part of the total request_timeout for the response to be received after sending request and socket timeout is default to 10 seconds and all errors in odata CAPM were occurring right at 10 seconds. 

Environment

Release : 20.2

Component : IM Reporting / Admin / Configuration

Resolution

Added "socket_timeout => 60" in the Elastic client application and the errors stopped occuring