SSL Configurator Utility: How to increase the logs and where to find them?

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

Running SSL Configurator. Where are the logs located? How to increase the log level?

Environment

Release : 17.3

Component : Service Management

Resolution

Where are the logs located?

In the folder where you uncompress the CASM-SSL-Configurator-17.x\log

Filenames:

jstd.log

jbop.log

How to increase the log level?

1. Go to the folder where you uncompress the CASM-SSL-Configurator-17.x  > cfg folder

2. Edit log4j.properties and set the following items to DEBUG:

log4j.rootCategory

For bop_logging: log4j.logger.bop_logging

For Slump library: log4j.logger.com.ca.ServicePlus.slump

For DAL library: log4j.logger.com.ca.sdm.bop

Example:

log4j.rootCategory=DEBUG, jstdlog

log4j.logger.bop_logging=DEBUG, jboplog

log4j.logger.com.ca.ServicePlus.slump=DEBUG

log4j.logger.com.ca.sdm.bop=DEBUG

3. Save changes > close the utility and reproduce the issue. 

Additional Information

SSL Configurator Utility Wizard for CA Service Management