Spectrum Online Backup failing to sync with the secondary
Article ID: 213661
Updated On:
Products
Issue/Introduction
The Spectrum Online Backup run on the primary SpectroSERVER is failing to sync with the secondary SpectroSERVER. The following error is seen in the $SPECROOT/SS/RCPD.OUT file on the primary SpectroSERVER:
Apr 23 07:01:56 : rcpd started
command: SEND
host: Primary_SS
file: /backup/SS-DB-Backup/db_20210423_0700.SSdb
rcpd: 0xcafe
procd: 0xfeeb
compress: 1
Apr 23 07:01:57 : Waiting for remote processd to startup rcpd...
Apr 23 07:02:27 : Waiting for remote processd to startup rcpd...
Apr 23 07:02:57 : Waiting for remote processd to startup rcpd...
Apr 23 07:03:27 : Waiting for remote processd to startup rcpd...
Apr 23 07:03:57 : Waiting for remote processd to startup rcpd...
Apr 23 07:04:27 : There is no remote rcpd running on <landscape>. Exiting
Environment
Release : Any Spectrum version
Cause
Issue with communicating with processd on the secondary SpectroSERVER issue
Resolution
For this particular issue, a restart of processd on the secondary SpectroSERVER system resolved the issue.
Additional Information
Other things to check:
- Ensure there are no communication issues between the primary and secondary SpectroSERVER systems. Check the hostname resolution and blocked ports that are required for the communication. Reference the "Communication Across Firewall" section of the documentation for which ports need to be open.
- Ensure processd is up and running on the secondary SpectroSERVER system
- Run $SPECROOT/SS_Tools/MapUpdate -v to ensure Fault Tolerance is configured correctly. Reference the "Fault Tolerance" section of the documentation for more details.
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