How often does Symantec Encryption Management Server regroup users in Active Directory?

Products

• Encryption Management Server
• Encryption Management Server Powered by PGP Technology
• Gateway Email Encryption
• Gateway Email Encryption Powered by PGP Technology

Issue/Introduction

Symantec Encryption Management Server is designed to manage users from Active Directory.  When users are enrolled to the server these users are group automatically to the proper groups.  If you change a user from one group to another, the user may not appear in that group until the periodic grouping event happens.

Resolution

This periodic grouping happens every 6 hours or 4 times per day.  If this is not frequent enough and you wish to have these users group sooner, please contact Symantec Encryption Support for assistance. 

Additional Information

Encryption Management Server Internal Users are moved to the Default Consumer Policy after periodic regrouping

 

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