Cannot publish changes to domain list. XML Parse errors in BrightmailLog.log
Article ID: 213638
Updated On:
Products
Issue/Introduction
Attempting to modify the domains list in Protocols > Domains results in an error indicating that the change has been saved but could not be published:
Control Center error:
Configuration saved successfully but could not publish configuration to the following hosts - smg.lab.bcp. Please check control center logs for details.
BrightmailLog.log
Apr 13 2021 11:30:19 [PublishingThread-74] [PublisherJob] ERROR - can't publish configuration to host: smg.lab.bcp
com.symantec.smg.controlcenter.BrightmailException: Cannot parse invalid XML. ; nested exception is:
org.xml.sax.SAXParseException; lineNumber: 2; columnNumber: 3; The element type "domain" must be terminated by the matching end-tag "</domain>".
at com.symantec.smg.controlcenter.internal.xml.Parser.parse(Parser.java:458)
at com.symantec.smg.controlcenter.internal.xml.Parser.parse(Parser.java:406)
at com.symantec.smg.controlcenter.agent.AgentResponseHandler.<init>(AgentResponseHandler.java:403)
at com.symantec.smg.controlcenter.agent.AgentCommandImpl.getResponse(AgentCommandImpl.java:115)
at com.symantec.smg.controlcenter.agent.ReloadComponentDataCommand.getResponse(ReloadComponentDataCommand.java:48)
at com.symantec.smg.controlcenter.agent.RequestResponseHandler.createResponse(RequestResponseHandler.java:85)
at com.symantec.smg.controlcenter.agent.AgentEvent.processRequestResponse(AgentEvent.java:1264)
at com.symantec.smg.controlcenter.agent.AgentEvent.reloadComponentData(AgentEvent.java:228)
at com.symantec.smg.controlcenter.host.ComponentHelper.reloadComponentData(ComponentHelper.java:201)
at com.symantec.smg.controlcenter.host.mta.MtaComponent.reloadComponentData(MtaComponent.java:163)
at com.symantec.smg.controlcenter.host.publishing.KickManager.kick(KickManager.java:312)
at com.symantec.smg.controlcenter.host.publishing.PublisherJob.run(PublisherJob.java:97)
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at java.lang.Thread.run(Thread.java:748)
Environment
Release : 10.7.4
Component :
Cause
This is due to a duplicate domain entry in the Protocols > Domains table. Under normal circumstances, a duplicate domain cannot be created but if a duplicate in some way gets into the SMG configuration via a domain import it will prevent the domains table from being properly formatted and exported to the scanners
Resolution
Deleting one of the duplicate domain entries will resolve the XML parse error and allow the domains table to be published to the scanners.
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