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UIM 20.3 Install Failure

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Article ID: 213602

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM) Unified Infrastructure Management for Mainframe CA Unified Infrastructure Management SaaS (Nimsoft / UIM)

Issue/Introduction

New installation or upgrade of UIM v20.3 fails at 38% preparing java environment and we cannot make any further progress.

2021-04-23 02:33:09,538 INFO  impl.UIMServerConfigureController:distributePackageDistsrv:3035 [Thread-40]  - ENTER: strPkg: java_jre
2021-04-23 02:33:09,538 DEBUG probe.DistsrvController:distributePackageSynchronous:563 [Thread-40]  - preparing job_add request for job_id: java_jre-1619163189538, job_description: NMS installation, pkg: java_jre, version: null
2021-04-23 02:33:09,538 DEBUG pds.PDSController:sendPDSWithAddr:133 [Thread-40]  - Sending 'job_add' with sid: p3..., timeout: 120000
2021-04-23 02:33:09,538 ERROR impl.UIMServerConfigureController:run:477 [Thread-40]  - NimException caught
(4) not found, Received status (4) on response (for sendRcv) for cmd = 'job_add' name = 'null'
 at com.nimsoft.nimbus.NimSessionBase.sendRcv(NimSessionBase.java:604)
 at com.nimsoft.nimbus.NimSessionBase.sendRcv(NimSessionBase.java:562)
 at com.nimsoft.nimbus.NimClientSession.send(NimClientSession.java:170)
at com.nimsoft.nimbus.NimRequest.sendImpersonate(NimRequest.java:263)

Cause

The above is a side effect of the real problem which is the downloaded ISO is corrupt and the real error is:

Flexeraak7: Incorrect function
 at Flexeraald.putStream(Unknown Source)
 at com.zerog.util.expanders.ExpandToDiskZip.ag(Unknown Source)
 at com.zerog.util.expanders.ExpandToDiskZip.ab(Unknown Source)
 at com.zerog.util.expanders.ExpandToDiskZip.expand(Unknown Source)
 at com.zerog.ia.installer.actions.ExpandFile.installSelf(Unknown Source)
 at com.zerog.ia.installer.InstallablePiece.install(Unknown Source)
 at com.zerog.ia.installer.actions.InstallDirectory.install(Unknown Source)
 at com.zerog.ia.installer.InstallablePiece.install(Unknown Source)
 at com.zerog.ia.installer.GhostDirectory.install(Unknown Source)
 at com.zerog.ia.installer.InstallablePiece.install(Unknown Source)
 at com.zerog.ia.installer.Installer.install(Unknown Source)
 at com.zerog.ia.installer.actions.InstallProgressAction.ae(Unknown Source)
 at com.zerog.ia.installer.actions.ProgressPanelAction$1.run(Unknown Source)
Expand Archive: Problems occured with the expander of E:\DVD500000000002607 Unified Infrastructure Management r20_3 Windows Installer includes OC/uimserverpackages.zip's type.
Expand Archive:      It said: Incorrect function
Expand Archive:      Writing E:\DVD500000000002607 Unified Infrastructure Management r20_3 Windows Installer includes OC/uimserverpackages.zip into Install Folder.
java.io.IOException: Incorrect function
 at java.io.FileInputStream.read0(Native Method)
 at java.io.FileInputStream.read(FileInputStream.java:207)
 at com.zerog.util.expanders.ExpandToDisk.expand(Unknown Source)
 at com.zerog.ia.installer.actions.ExpandFile.an(Unknown Source)
 at com.zerog.ia.installer.actions.ExpandFile.installSelf(Unknown Source)
 at com.zerog.ia.installer.InstallablePiece.install(Unknown Source)
 at com.zerog.ia.installer.actions.InstallDirectory.install(Unknown Source)
 at com.zerog.ia.installer.InstallablePiece.install(Unknown Source)
 at com.zerog.ia.installer.GhostDirectory.install(Unknown Source)
 at com.zerog.ia.installer.InstallablePiece.install(Unknown Source)
 at com.zerog.ia.installer.Installer.install(Unknown Source)
 at com.zerog.ia.installer.actions.InstallProgressAction.ae(Unknown Source)
 at com.zerog.ia.installer.actions.ProgressPanelAction$1.run(Unknown Source)

Environment

Release : 20.3

Component : UIM - INSTALL

Resolution

Download the installation ISO again, copy it to the server hosting the Primary hub, from Windows File Explorer right click Mount, run the installer.

Also check to make sure that the uimserverpackages.zip file is the exact same size before and after download before running the installer.

Additional Information

The install logs are located at:

Windows:

C:\tmp\ca_uim\uimserver_ia_install.log
C:\tmp\ia\oc.log

/tmp/ia/ on Linux