Status report module duplicating data in Preview when Attribute have more than 1000 characters

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

Status report is creating duplicate text in preview and pdf if any attribute have more than 1000 characters in the attribute field.

Environment

Release : 15.9.1

Component : CA PPM SAAS APPLICATION

Cause

STEPS TO REPRODUCE:

1. Login to clarity with project management rights
2. Navigate to Modern Ux and go to Status report
3. Using Grid view fill in below attributes Executive status,Key accomplishments,Schedule Explanation & Upcoming activities ( if any of it is custom attribute mention that)
4. Update the above mentioned attributes with more than 1000 character
5. Go to “Preview”

Expected result: The information filled is displayed in the pdf report correctly
Actual Result :- Some part of the information filled in “Executive status” is presented duplicated in the preview and final PDF created. 

 

Resolution

This issue is happening due to the limitation from PD4ML ( external jar that PPM use to convert Html to pdf ), There is no duplication in the HTML payload that clarity PPM  supply to pd4ml to generate the pdf. PD4ML can't handle more than 1000 characters in a field.

Hence, we suggest reducing the character count.  An alternative workaround could be to configure the attribute with more than 1000 characters in the middle of the report template instead of the beginning or end of the report which may cause the issue while handling page break in PDF.