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15.8 Chrome Extension Not Installing

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Article ID: 213531

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Updated On:

Products

Data Loss Prevention Enterprise Suite Data Loss Prevention

Issue/Introduction

When upgrading to 15.8 DLP Agent, the Chrome extension is not installing properly on some systems. 

The Chrome extension appears to be installed on the workstation, but the agent continues to show critical in the Enforce console. 

Endpoint incidents are not being detected through Chrome on the system with the error.

Cause

15.7 Chrome extension is replacing the 15.8 Chrome extension on the users machine due to GPO

Resolution

Update the group policy to include 15.8 Chrome extension in the group policy update.

Remove the the 15.7 Chrome extension from group policy if no longer required.