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After changing data_engine connection information, CABI will not load

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Article ID: 213476

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

We have recently changed the hostname or IP for our database server and updated the same in data_engine.

Everything is working in UIM except CABI, which is giving a 404/page not found error when navigating to /cabijs

The cabi probe log shows errors like the following:

Apr 23 08:28:32:716 [UserSynchronizationThread, cabi] JasperUserUtility:login(): URL attempted :https://(cabiurl)/cabijs/login.html

Apr 23 08:28:32:716 [UserSynchronizationThread, cabi] JasperUserUtility:login(): Response code :404

Apr 23 08:28:32:716 [UserSynchronizationThread, cabi] UimToJasperUserSync(): Can't log into CABI! Has the default superuser password is changed?

Apr 23 08:28:32:716 [UserSynchronizationThread, cabi] UimToJasperUserSync(): I'm going to try to pull the superuser password out of the probe config.

Apr 23 08:28:32:716 [UserSynchronizationThread, cabi] reading config property: setup/recovery_username with def value: superuser ...

Apr 23 08:28:32:716 [UserSynchronizationThread, cabi] reading config property: setup/recovery_password ...

Apr 23 08:28:32:716 [UserSynchronizationThread, cabi] SSO JasperUserUtility will be using jasperAdminUser: superuser

Apr 23 08:28:32:737 [UserSynchronizationThread, cabi] JasperUserUtility:login(): URL attempted :https://(cabiurl)/cabijs/login.html

Apr 23 08:28:32:738 [UserSynchronizationThread, cabi] JasperUserUtility:login(): Response code :404

Apr 23 08:28:32:738 [UserSynchronizationThread, cabi] UimToJasperUserSync(): I can't log into CABI! I've tried all the known passwords. I give up...

Environment

Release : 20.3

Component : CA DOI Foundations

Resolution

Edit the following file on the cabi robot:

(NIMSOFT_HOME)/Nimsoft/probes/service/wasp/webapps/cabijs/META-INF/context.xml

This file will contain the old hostname/IP of the database server.

Change the information to the correct hostname/IP and save the file.

Restart the entire cabi robot and the issue should be resolved.