report export / download issue in BSI

Products

• CA Business Service Insight

Issue/Introduction

When trying to export a report to PDF, CSV etc, it is staying in "please wait" status, with no response.

Environment

Release : 8.35

Component : CA Business Service Insight

Resolution

When the export is requested, it is generated on the web server in the SessionData subfolder for the session. This URL is then passed to the browser once it is complete.

However, the URL is generated with the hostname - if (as in the case where this problem was seen) DNS does not work for the web server, then the supplied URL will not succeed. Correcting the DNS problem and using the hostname rather than IP address solves this.