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data collector not seen in performance center

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Article ID: 213455

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Updated On:

Products

CA Infrastructure Management

Issue/Introduction

After a new install data collectors are not seen in the capc console

 

Environment

Dx NetOps Performance Management 20.2

Resolution

Confirm the the following ports are available / open (61616, 61618, 61620, 61622).  

netstat -a | grep 616 | grep -v localhost | grep EST will show you if there is an 'established' connection

 

If the ports are not open then work with your network team to open them up and then restart the data collector service (service dcmd stop /start)