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data collector not seen in performance center


Article ID: 213455


Updated On:


CA Infrastructure Management


After a new install data collectors are not seen in the capc console



Dx NetOps Performance Management 20.2


Confirm the the following ports are available / open (61616, 61618, 61620, 61622).  

netstat -a | grep 616 | grep -v localhost | grep EST will show you if there is an 'established' connection


If the ports are not open then work with your network team to open them up and then restart the data collector service (service dcmd stop /start)