NetqosSyncLog errors seen in the Spectrum OneClick log file

Products

• CA Spectrum

Issue/Introduction

The following errors are seen in the Spectrum OneClick log file: stdout.log on Windows or catalina.out on Linux:

Apr 22, 2021 18:34:17.085 (https-jsse-nio-8443-exec-24) (NetqosSyncLog) - (ERROR) - GC does not have isSyncToCAPC attribute(0x133ec)...0x208385b
Apr 22, 2021 18:34:17.108 (https-jsse-nio-8443-exec-24) (NetqosSyncLog) - (ERROR) - GC does not have isSyncToCAPC attribute(0x133ec)...0x2082cf6
Apr 22, 2021 18:34:17.175 (https-jsse-nio-8443-exec-24) (NetqosSyncLog) - (ERROR) - GC does not have isSyncToCAPC attribute(0x133ec)...0x207d49c
Apr 22, 2021 18:34:17.197 (https-jsse-nio-8443-exec-24) (NetqosSyncLog) - (ERROR) - GC does not have isSyncToCAPC attribute(0x133ec)...0x20eaedd
Apr 22, 2021 18:34:17.198 (https-jsse-nio-8443-exec-24) (NetqosSyncLog) - (ERROR) - GC does not have isSyncToCAPC attribute(0x133ec)...0x20e8c6c
Apr 22, 2021 18:34:17.242 (https-jsse-nio-8443-exec-24) (NetqosSyncLog) - (ERROR) - GC does not have isSyncToCAPC attribute(0x133ec)...0x20b0efe

Environment

Release : Any

Component : Spectrum OneClick

Cause

The root cause of this error was running different versions of Spectrum in the same Distributed SpectroSERVER (DSS) environment. In this case, Spectrum 10.3.0 and Spectrum 10.4.2.

Resolution

All SpectroSERVER, OneClick and Spectrum Report Manager systems in a DSS must be running the same version of Spectrum.