Client Automation - Replication of Asset Job Comment not working

Products

• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Asset Management

Issue/Introduction

AM Asset Jobs could return a long status text (>127 characters). This status text appear correctly at Domain level but is not replicated to Enterprise correctly.

Example :

Status Text is correct at domain level and contains big text :

 

 

But at entreprise level, status text is empty :

 

Environment

Client Automation 14.0 SP3 and 14.5

Cause

AM Status text job is stored in database in column sttext of table statjob. This column has a maximum size of 127 characters

If Status Text is longer than 127 characters, the remaining text are stored in table statjobm.

There is a replication problem with table statjobm

Resolution

Open a Case at CA Broadcom Technical Support and ask for fix :

 

- T5IZ425 for 14.0 SP3

- T5IZ440 for 14.5