Security Analytics - How to check for Hard disk failure on MDSM logs

Products

• Security Analytics

Issue/Introduction

Customer reported having HD failure on their Storage MD etc Dell.

Environment

Please gather MDSM logs from the MD device. Next is to get the service tag and express service code. To get these info, you will need to get customer MDSM logs and check on "storage array profile".

Check the service tag validity on site:

https://www.dell.com/support/home/en-sg?app=warranty

Resolution

There are a few ways to check for Hard Disk failure

On the MDSM zip file:

1) Open "recovery-guru-procedures.html" on any browser

2) Open "storage-array-profile.txt"

Example below, Tray 0,drawer 3 and slot 3 show as Unresponsive