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After backup/restore of EEM data from the old UAT into the new UAT environment, we are not able to login to ServiceCatalog

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Article ID: 213374

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Updated On:

Products

CA Service Catalog

Issue/Introduction

We performed a backup of the EEM data from our current UAT environment, and restored that data to our UAT EEM in the new DataCenter.   Once this was done, we were able to login to PAM fine, but were no longer able to login to Service Catalog.

Environment

Release : 17.2

Component : CA Embedded Entitlements Manager

Resolution

The problem was resolved by reimporting the MDB.