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Creating duplicate users

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Article ID: 213317

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Updated On:

Products

CA Privileged Access Manager (PAM)

Issue/Introduction

When attempting to add a username in PAM in lower and uppercase in PAM, we get the following error:

PAM-CM-0579: Error.  Attempt to create a duplicate entry.

Environment

Release : 3.4.x

Component : PRIVILEGED ACCESS MANAGER

Resolution

In PAM, each account name that is tied to the same Application Name, must be case-insensitive unique.  In most cases, the underlining application (IE: Windows) is not case sensitive.

However on Unix/Linux platforms the user ROOT and root are two different users.  To accomplish this use case, you must create 2 different Unix type with different name for the same Unix/Linux device.