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'Could not open CAOPENSSL crypto shared library' when starting CCI on an AutoSys R12 server

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Article ID: 213313

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Updated On:

Products

CA Workload Automation AE

Issue/Introduction

After adding the CCI component to an AutoSys R12 server, the following errors are displayed when starting the CA-cci service...

Could not open CAOPENSSL crypto shared library, errno is 0, errmsg is /opt/CA/SharedComponents/CAPKI/CAPKI5/Linux/x86/32/lib/libcaopenssl_crypto.so: cannot open shared object file: No such file or directory
Could not open CAOPENSSL ssl shared library, errno is 0, errmsg is /opt/CA/SharedComponents/CAPKI/CAPKI5/Linux/x86/32/lib/libcaopenssl_ssl.so: cannot open shared object file: No such file or directory
Could not open CAOPENSSL ssl shared library, errno is 0, errmsg is /opt/CA/SharedComponents/CAPKI/CAPKI5/Linux/x86/32/lib/libcaopenssl_ssl.so: cannot open shared object file: No such file or directory

Cause

The CCI component requires a 32-bit version of the CAPKI component, which is not installed by default on an AutoSys R12 server. It must be installed manually from the R12 iso.

Environment

Release : 12.0

Component :AUTOSYS WORKLOAD AUTOMATION

O/S: UNIX/Linux

Resolution

To install the 32-bit CAPKI component, mount the AutoSys R12 iso and navigate to the following directory on that mount...

<iso_mount>/modules/CAPKI/32

Run './setup install caller=WAAE instdir=$CASHCOMP verbose env=all'

CA-cci should now start without the errors.