'Could not open CAOPENSSL crypto shared library' when starting CCI on an AutoSys R12 server

Products

• Autosys Workload Automation

Issue/Introduction

After adding the CCI component to an AutoSys R12 server, the following errors are displayed when starting the CA-cci service...

Could not open CAOPENSSL crypto shared library, errno is 0, errmsg is /opt/CA/SharedComponents/CAPKI/CAPKI5/Linux/x86/32/lib/libcaopenssl_crypto.so: cannot open shared object file: No such file or directory
Could not open CAOPENSSL ssl shared library, errno is 0, errmsg is /opt/CA/SharedComponents/CAPKI/CAPKI5/Linux/x86/32/lib/libcaopenssl_ssl.so: cannot open shared object file: No such file or directory
Could not open CAOPENSSL ssl shared library, errno is 0, errmsg is /opt/CA/SharedComponents/CAPKI/CAPKI5/Linux/x86/32/lib/libcaopenssl_ssl.so: cannot open shared object file: No such file or directory

Environment

Release : 12.0

Component :AUTOSYS WORKLOAD AUTOMATION

O/S: UNIX/Linux

Cause

The CCI component requires a 32-bit version of the CAPKI component, which is not installed by default on an AutoSys R12 server. It must be installed manually from the R12 iso.

Resolution

To install the 32-bit CAPKI component, mount the AutoSys R12 iso and navigate to the following directory on that mount...

<iso_mount>/modules/CAPKI/32

Run './setup install caller=WAAE instdir=$CASHCOMP verbose env=all'

CA-cci should now start without the errors.