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Jaspersoft upgrade failing with "invalid tomcat directory"
Article ID: 213276
Clarity PPM On PremiseClarity PPM SaaS
When upgrading to Jaspersoft 7.8, it is failing with the message "invalid tomcat directory"
Release : 15.9.1
Some options you can try to help the installer:
Ensure that the Tomcat directory specified is valid (it should be the root Tomcat directory)
Create a system variable "%CATALINA_HOME%" and point the variable to the Tomcat directory. Place this variable in the system PATH as well.
Ensure that the Tomcat is not having an issue due to a configuration issue with the JDK path. One way to do this:
Open a command prompt on the server
Browse into the CATALINA_HOME\bin directory
Run the command "version.bat".
If this command fails with a Java-related error:
Create a JRE_HOME system variable
Point to the JDK root directory
Best practice is to leave out the reference to the bin folder when creating the environment variable. The %JRE_HOME%\bin can then added/referenced in the PATH variable. This is to prevent the Jaspersoft script from failing.