EnforceServerMigrationUtility fails with ORACLE_HOME environment variable not set

Products

• Data Loss Prevention Enforce
• Data Loss Prevention

Issue/Introduction

Symantec Data Loss Prevention (DLP).

Attempts to upgrade DLP, fail because the ORACLE_HOME environment variable is not set.

The migration log shows the following error:

com.symantec.dlp.migrationcommon.MigrationUtility runMigrationUtility
SEVERE: Failed to read installation parameters
com.symantec.dlp.migrationcommon.MigrationException: ORACLE_HOME environment variable not set

Environment

Release : 15.x 16x

Component : Enforce

Resolution

Open a command prompt and check if the variable exists and is set properly.

Windows:

echo %ORACLE_HOME%

Linux:

echo $ORACLE_HOME

The response should point to a valid Oracle directory. If not, set the directory and then re-run the migration utility.

Windows:

set ORACLE_HOME=C:\path\to\Oracle

Linux:

export ORACLE_HOME=/path/to/Oracle