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Client Automation - In CIC (Mode Online Export) CICManager return "HTTP Status 500 – Internal Server Error"

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Article ID: 213253

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Updated On:

Products

CA Client Automation - IT Client Manager CA Client Automation

Issue/Introduction

CIC (Mode Online Export)
 
When CICManager is opened, following error appears :
 
"HTTP Status 500 – Internal Server Error"
 
In CICManager.log following error appears :
2021-04-19 13:05:29,206 [localhost-startStop-1] INFO  [com.ca.unicenter.upm.admin.AdminManager] - Acquiring PDMInterface for Admin Mgr
2021-04-19 13:05:45,130 [localhost-startStop-1] FATAL [com.ca.unicenter.upm.eventmanager.UPMException] - SQL exception caught.  Stack Trace:
2021-04-19 13:05:45,130 [localhost-startStop-1] FATAL [com.ca.unicenter.upm.eventmanager.UPMException] - org.h2.jdbc.JdbcSQLException: Exception opening port "H2 TCP Server (tcp://1.2.3.4:49722)" (port may be in use), cause: "timeout" [90061-157]
2021-04-19 13:05:45,130 [localhost-startStop-1] FATAL [com.ca.unicenter.upm.eventmanager.UPMException] - org.h2.message.DbException.getJdbcSQLException(DbException.java:327)
2021-04-19 13:05:45,130 [localhost-startStop-1] FATAL [com.ca.unicenter.upm.eventmanager.UPMException] - org.h2.message.DbException.get(DbException.java:167)
2021-04-19 13:05:45,130 [localhost-startStop-1] FATAL [com.ca.unicenter.upm.eventmanager.UPMException] - org.h2.tools.Server.start(Server.java:377)
2021-04-19 13:05:45,130 [localhost-startStop-1] FATAL [com.ca.unicenter.upm.eventmanager.UPMException] - org.h2.engine.Database.startServer(Database.java:642)
2021-04-19 13:05:45,130 [localhost-startStop-1] FATAL [com.ca.unicenter.upm.eventmanager.UPMException] - org.h2.engine.Database.open(Database.java:543)

Environment

Client Automation - All versions

Resolution

Try to disable local antivirus and/or firewall to check if it is working fine.