When customer runs a pdm_publish command(on standby server) to implement their schema modification, the process breaks the REST App servers. When they run pdm_publish, it changes the web.xml in the webapps under the rest folder. This is causing their Web Apps to fail.
When customer runs a pdm_publish command(on standby server) to implement their schema modification, the pdm_publish process resets web.xml file in webapps servers back to its default state, and they have to restore the web.xml from a backup to remediate for the missing CORS information. The change to the web.xml file appears to happen after restarting the daemon on the integration server.
Release : 17.1
Component : SERVICE DESK BUSINESS OBJECTS
PDM_publish process does reset the web.xml to a default configuration via web.xml.tpl. The process causes the web.xml.tpl file to push its content into web.xml that is also located in C:\Program Files (x86)\CA\Service Desk Manager\site\rest
The solution is to modify the web.xml.tpl file to contain the CORS data so when web.xml.tpl file push its content, the correct information will be populated into all web.xml files