PAM Server won't boot up in VMware

Products

• CA Privileged Access Manager (PAM)

Issue/Introduction

PAM Server is stuck in VMware booting up, unfortunately the box is not pingable.  How can we determine what is the root cause of the problem to see if it is addressable?

Environment

Privileged Access Manager, all versions

Resolution

The only solution to see what is happening is to add a "Serial Port" to the PAM Appliance and than select the option "Use output file":

Then you can start PAM and see what that log is stating.  Example:  if the file system if full, you can increase the file system.