The Report Configuration did not provide a valid connection error

Products

• CA Service Operations Insight (SOI)

Issue/Introduction

CABI Jaspersoft 7.1.1, getting message "The Report Configuration did not provide a valid connection" when trying to save and test the report configuration.

Environment

Release : 4.2

Component : SOI ALERT MANAGEMENT

Cause

The problem was cause by the incorrect Report URL field.

The \soi\samui\logs\soiusis-debug.log show this error

2021-04-19 12:36:02,067 ERROR [http-bio-0.0.0.0-7070-exec-11] ?.?(?)  - java.net.MalformedURLException: For input string: "8080http:"
2021-04-19 12:36:02,071 ERROR [http-bio-0.0.0.0-7070-exec-11] ?.?(?)  -  at java.net.URL.<init>(URL.java:627)
2021-04-19 12:36:02,071 ERROR [http-bio-0.0.0.0-7070-exec-11] ?.?(?)  -  at java.net.URL.<init>(URL.java:490)
2021-04-19 12:36:02,071 ERROR [http-bio-0.0.0.0-7070-exec-11] ?.?(?)  -  at java.net.URL.<init>(URL.java:439)
2021-04-19 12:36:02,072 ERROR [http-bio-0.0.0.0-7070-exec-11] ?.?(?)  -  at 

Resolution

The problem was cause by the incorrect Report URL field.

Customer had http://<hostname>:8080/jasperserver-pro/login.html in the Report URL field.

 

The correct URL should be

/jasperserver-pro/login.html