Issue with getRequestsByFilter in Service Catalog SOAP interface

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

In some circumstances the getRequestsByFilter SOAP method for CA Service Catalog can receive the error that there are too many parameters, despite only having a simple filter. How can this be avoided?

Environment

Release : 17.2

Component : CA SERVICE MANAGEMENT

Resolution

The error actually means that too many requests are being returned by the filter for the limit that the web service can handle. Editing the filter to return fewer requests will solve this.

When designing filters, operators available include "Equals", "Not Equals", "&lt;" (which is interpreted as the less than, < character), "&gt;" (the > greater than).