Where IS The Service Desk Installation Path Stored?
Article ID: 213154
Updated On:
Products
CA Service Management - Service Desk Manager
Issue/Introduction
When troubleshooting Service Desk related issues you want to know where the Service Desk installation path is stored and this tech doc explains that.
Environment
Release : 17.3/17.2/17.1
Component : SERVICE DESK MANAGER
Resolution
Service Desk stores its installation path in
1.mdb table al_cdb_configrationparameters for configkey='sdm.installation.location".
2. paradigm.ini file in C:\Windows
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