When troubleshooting Service Desk related issues you want to know where the Service Desk installation path is stored and this tech doc explains that.
Release : 17.3/17.2/17.1
Component : SERVICE DESK MANAGER
Service Desk stores its installation path in
1.mdb table al_cdb_configrationparameters for configkey='sdm.installation.location".
2. paradigm.ini file in C:\Windows