ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

Where IS The Service Desk Installation Path Stored?

book

Article ID: 213154

calendar_today

Updated On:

Products

CA Service Management - Service Desk Manager

Issue/Introduction

When troubleshooting Service Desk related issues you want to know where the Service Desk installation path is stored and this tech doc explains that.

Environment

Release : 17.3/17.2/17.1

Component : SERVICE DESK MANAGER

Resolution

Service Desk stores its installation path in

1.mdb table al_cdb_configrationparameters for configkey='sdm.installation.location".


2. paradigm.ini file in C:\Windows