Where IS The Service Desk Installation Path Stored?

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

When troubleshooting Service Desk related issues you want to know where the Service Desk installation path is stored and this tech doc explains that.

Environment

Release : 17.3/17.2/17.1

Component : SERVICE DESK MANAGER

Resolution

Service Desk stores its installation path in

1.mdb table al_cdb_configrationparameters for configkey='sdm.installation.location".

2. paradigm.ini file in C:\Windows