ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.
Service Management and System and Organization Controls (SOC) Reports
Article ID: 213131
Updated On:
Products
CA Service Management - Service Desk Manager
CA Service Desk Manager
CA Service Catalog
CA IT Asset Manager
CA IT Asset Manager Asset Portfolio Management
CA Business Service Insight
Issue/Introduction
Does Service Management provide a System and Organization Controls (SOC) document/report?
Environment
Service Management
Resolution
For the ITSM suite of products, which includes Service Desk Manager, Broadcom has internal security guidelines and based on which we have static code analysis and dynamic code analysis. Also, Broadcom has Advanced Penetration testing done by a third-party audit.
Unfortunately, we DO NOT have SOC audits by a third-party and therefore do not have any SOC reports available.
In addition, since Service Management is an on-premise software solution, customer data is not maintained by Broadcom and resides with customers.
Feedback
Yes
No
Powered by
