ArchMgr Crashed on the primary server during a shutdown of clients.

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Article ID: 213113

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Updated On:

Products

CA Spectrum

Issue/Introduction

ArchMgr crashed with the following stack during a shutdown of clients.

 

Thread 1 (LWP 22087):
#0  0x00007fac38e689ef in CsNMgrClient::shutdown() () from /opt/SPECTRUM/lib/libgserv.so.1
No symbol table info available.
#1  0x000000000043f22c in CsEventDClient::~CsEventDClient() ()
No symbol table info available.
#2  0x000000000043f381 in CsEventDClient::~CsEventDClient() ()
No symbol table info available.
#3  0x000000000042f3d3 in CsEventDomainService::getNextEventListByAttrFilter(unsigned int, CsSecurityIf const&) ()
No symbol table info available.
#4  0x0000000000441f37 in CEventDomainItcM::processItcRequest(ITC_Request_Parms*) ()
No symbol table info available.
#5  0x00007fac38bd460b in ITC_Request_Parms_Corba::processRequest_TransferExceptions() () from /opt/SPECTRUM/lib/libitc.so.1
No symbol table info available.
#6  0x00007fac38bd39c7 in ItcWorkQueue::process_work_item(ItcQdItem*) () from /opt/SPECTRUM/lib/libitc.so.1
No symbol table info available.
#7  0x00007fac38bd3802 in ItcWorkQueue::process_work_node(CsWorkNode*) () from /opt/SPECTRUM/lib/libitc.so.1
No symbol table info available.
#8  0x00007fac37bfaa70 in CsWorkScheduler::do_work() () from /opt/SPECTRUM/lib/libwkmgr.so.1
No symbol table info available.
#9  0x00007fac377d5211 in moot_thread_start () from /opt/SPECTRUM/lib/libmoot.so.1
No symbol table info available.
#10 0x00007fac321ef190 in __mpn_impn_mul_n () from /lib64/libc.so.6
No symbol table info available.
#11 0x0000000000000000 in ?? ()
No symbol table info available.

Cause

This is a rare crash that happens during the shutdown of clients. 

Environment

Release :  DX NetOps Spectrum 10.4

Component : Spectrum Core / SpectroSERVER

Resolution

This is a rare crash that happens during the shutdown of clients. This issue is resolved in 10.4.3 and above.