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Manual Notify does display CC list in email

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Article ID: 213106

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Updated On:

Products

CA Service Desk Manager

Issue/Introduction

The option mail_show_to_cc_list is installed with value "yes" but when do a manual notification and CC some people, the email recipient does not see CC list. The tech explains one possible reason for this unexpected behavior.

 

Cause

When you use a custom notification method, this option can't guarantee the recipient will see the CC email list. 

Environment

Release : 17.3

Component : SERVICE DESK MANAGER

Resolution

When do manual notification, choose the out of box email notification method.

Additional Information

https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/ca-service-management/17-3/administering/administering-ca-service-desk-manager/options-manager.html