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Unable to deploy State manager

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Article ID: 213096

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Updated On:

Products

CA Advanced Authentication - Strong Authentication (AuthMinder / WebFort)

Issue/Introduction

We in the middle of building a new Advanced Auth with latest release. We upgraded the database, All Advanced Auth looks working fine including UDS and Admin Console. But We are having issues deploying State manager application.

We are using Tomcat 9  on a Windows 2019 server and Oracle database 19c.

During deployment  startup even  the log file is not created.

Environment

Release : 9.1

Component : AuthMinder(Arcot WebFort)

CA Adapter

Resolution

State Manager will not start if you have not run the ArcotAFMWizard and created the necessary properties file, it looks for the properties file at ARCOT_HOME/conf/afm for initial startup and then only it will work.

Can you confirm if you have the ArcotAFMWizard and created the necessary properties files?

https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/advanced-authentication/9-1/installing/ca-adapter-installation/performing-ca-adapter-configuration-using-the-wizard/deploying-ca-adapter-wizard.html

The other reason can be that the user starting the Tomcat service does not have privilege to write to ARCOT_HOME/logs directory, In Tomcat startup you can change the account to use the Local System Account and that should resolve the issue.

Additional Information

https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/advanced-authentication/9-1/installing/ca-adapter-installation/performing-ca-adapter-configuration-using-the-wizard/deploying-ca-adapter-wizard.html