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Missing Action Items for timesheet approval process

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Article ID: 213084

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Updated On:

Products

Clarity PPM SaaS

Issue/Introduction

We are using an automated process which is submitting timesheets on user's behalf. Sometimes for a short period of time some user's timesheets are not getting submitted causing processes which depend on timesheet submission to not trigger.

Cause

ERROR 2021-01-08 04:21:26,105 [Event Handler pool-5-thread-6] bpm.eventmgr (clarity:user_id:35246275__18D405B7-EB6F-4E3D-A1F3-AFDB6C8E6BBC:none) An error occurred while processing event Event{_messageId='31030865', _objectTypeCode='timesheet', _objectId=6960511, _eventCode='update', _userId=5016564, _timestamp=2021-01-08 04:21:26.007, _autoStartProcessed=false, _deleteEventProcessed=true, _pushingEngineProcessed=false}
java.lang.NullPointerException

Environment

Release : 15.8

Component : CA PPM SAAS BUSINESS PROCESS MANAGEMENT

Resolution

DE58763, Fixed in 15.9.1 as well as in 15.9.0.1