ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.
Jobs fail if processing when scheduler (BG) is restarted
Article ID: 213080
Updated On:
Products
Clarity PPM On Premise
Clarity PPM SaaS
Issue/Introduction
When the BG service is shutdown, disrupted, or restarted, any job that is running during this interruption will fail with the following error:
Job was processing when scheduler restarted
Cause
Since jobs run off the BG service by default, any disruption will cause a job to fail.
Environment
Release : Any
Resolution
If a job is disrupted, it should recover at the next scheduled run after the BG service is restored. If not, see the additional information section for further troubleshooting.
Avoidance: Plan for a service interruption by pausing Clarity jobs that are in Scheduled or Waiting status.
Additional Information
Feedback
Yes
No
Powered by
