Jobs fail if processing when scheduler (BG) is restarted

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

When the BG service is shutdown, disrupted, or restarted, any job that is running during this interruption will fail with the following error:

Job was processing when scheduler restarted

Environment

Release : Any

Cause

Since jobs run off the BG service by default, any disruption will cause a job to fail. 

Resolution

If a job is disrupted, it should recover at the next scheduled run after the BG service is restored. If not, see the additional information section for further troubleshooting. 

Avoidance: Plan for a service interruption by pausing Clarity jobs that are in Scheduled or Waiting status.

Additional Information

See also:

• BG or App restart impact
• Single job is stuck in processing state in Clarity
• Scheduled Jobs Not Processed by the Job Scheduler (BG Service Issue)
• Jobs stuck in Waiting, Scheduled, or Processing in Clarity