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Jobs fail if processing when scheduler (BG) is restarted


Article ID: 213080


Updated On:


Clarity PPM On Premise Clarity PPM SaaS


When the BG service is shutdown, disrupted, or restarted, any job that is running during this interruption will fail with the following error:

Job was processing when scheduler restarted


Since jobs run off the BG service by default, any disruption will cause a job to fail. 


Release : Any


If a job is disrupted, it should recover at the next scheduled run after the BG service is restored. If not, see the additional information section for further troubleshooting. 

Avoidance: Plan for a service interruption by pausing Clarity jobs that are in Scheduled or Waiting status.

Additional Information

See also: