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Intermittent Slowness during login to Rally On Premise when using LDAP


Article ID: 213074


Updated On:


CA Agile Central On Premise (Rally)


Rally is configured to authenticate via LDAP.   At various times it takes several minutes to log into Rally.

Looking at the alm log files the following error is shown:

2021-04-06 00:29:49,497 ERROR [LdapAuthenticationProvider] - Unknown LDAP error
org.springframework.ldap.PartialResultException: nested exception is javax.naming.PartialResultException [Root exception is javax.naming.CommunicationException: [Root exception is Connection timed out (Connection timed out)]]



This can be caused when using multiple LDAP servers and one of the LDAP servers is not available


This can be resolved by reconfiguring the on-premise appliance to utilize the GC AD server.