Symantec Encryption Management Server Unable to start network interface with ipcalc error

Products

• Encryption Management Server
• Encryption Management Server Powered by PGP Technology
• Gateway Email Encryption
• Gateway Email Encryption Powered by PGP Technology

Issue/Introduction

On a Symantec Encryption Management Server a network interface may not be able to start and the IP address to the NIC may not bind properly.  Upon attempting to restart the network service, the following message appears:

ipcalc: bad netmask 
bind: Cannot assign requested address 
Error: any valid prefix is expected rather than "x.x.x.x/"

 

Resolution

If you notice, the subnet mask has an error in the first octet of "222", which is an invalid value for a subnet mask.  In order to correct this, change the subnet mask in System\Network to the correct subnet mask and save.  If you are unable to do this, please contact Symantec support for assistance.