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Chk_auto_up error on AIX machine after Agent install - Client commands not working

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Article ID: 213046

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Updated On:

Products

CA Workload Automation AE - System Agent (AutoSys)

Issue/Introduction

We had an 11.3.5 client and agent on machine X.

We added a new agent, version 11.4.x from the autosys 11.3.6 server media.

Now chk_auto_up is failing.

$ chk_auto_up
Could not load program chk_auto_up:
rtld: 0712-001 Symbol blob_update_gblob__FPCcR11AsCopiedMemib was referenced
      from module /opt/app/AutoSys/CA/WorkloadAutomationAE/autosys/lib/libauto.so(), but a runtime definition
            of the symbol was not found.
rtld: 0712-001 Symbol blob_update_jblob__FPCcR11AsCopiedMemiRib was referenced
      from module /opt/app/AutoSys/CA/WorkloadAutomationAE/autosys/lib/libauto.so(), but a runtime definition
            of the symbol was not found.
rtld: 0712-001 Symbol blob_insert_gblob__FPCcR11AsCopiedMemiT3b was referenced
      from module /opt/app/AutoSys/CA/WorkloadAutomationAE/autosys/lib/libauto.so(), but a runtime definition
            of the symbol was not found.
rtld: 0712-001 Symbol db_get_list_autosysusers__FP2Dbi was referenced
      from module /opt/app/AutoSys/CA/WorkloadAutomationAE/autosys/lib/libauto.so(), but a runtime definition
            of the symbol was not found.

Environment

Release : 11.3.6

Component : CA Workload Automation AE (AutoSys)

Resolution

If one attempts to upgrade an agent or install a new agent from the AE server media it will update some AutoSys libraries for the purposes of blob support and autoping -s response needs.
That would then cause problems for any lesser clients.
You need to have one consistent version of the product on the host.