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Incidents no longer generate after Server's are upgraded to DLP 15.8

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Article ID: 213016

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Updated On:

Products

Data Loss Prevention

Issue/Introduction

The agents in the environment are still on 15.7mp2 or below.

The Enforce Server and Detection Server's are all upgrade to 15.8

Incidents no longer generate in the environment.

Cause

CommLayer.ENABLE_POLICY_MATRIX_DELTA_REPLICATION is set to 0

Environment

Data Loss Prevention 15.8

Resolution

1. In the Agent Configuration under the Advanced Settings, update the value of CommLayer.ENABLE_POLICY_MATRIX_DELTA_REPLICATION from 0 to 1, (Default is 1).
2. Make a small change to ALL active policies. Example: add additional text to the policy description.

 

Additional Information

Policies need to be re-cached on the endpoint devices after changing the Agent Configuration.
In this specific scenario, policy caching will not be automatically triggered. Only updating the policies will trigger the cache to replicate.