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Admin Console no longer opens after upgrade from 20.3.2 to 20.3.3

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Article ID: 212998

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

After we upgraded UIM from 20.3.2 to 20.3.3, the Admin Console no longer launches when we click on it from OC or manually execute from the Admin Console URL. No error popup is received. 

Environment

Release : 20.3

Component : UIM - UMP_ADMINCONSOLE2

Resolution

-deactivate wasp on the Admin Console server
-delete the C:\Program Files (x86)\Nimsoft\probes\service\wasp\work directory on the Admin Console server
-activate wasp on the Admin Console server