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UIM IM console shows Archive as grey and fails to identify the primary hub robot with light green

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Article ID: 212978

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

In IM console the Archive is grey and the primary hub robot as the same green color as the other robots instead of the light green that normally identifies the primary hub. 

Environment

Release : 

Component : IM console

Cause

A problem with a profile is causing it. 

To see the profiles go to IM > View > Manage Profiles. 

Resolution

Deactivate activate data_engine and distsrv. 


If that fails to resolve it: 
At the primary hub:
stop the Nimsoft Robot Watcher service
rename the profiles folder at $\Nimsoft\hub\profiles 
make a backup copy of the \hub\security.* files
close IM 
start the Nimsoft Robot Watcher service
open IM 

Additional Information

distsrv log has:

distsrv: Failed to read a valid probe_crypto_mode from controller. Assuming pre-FIPS and using TWO_FISH

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