Spectrumgtw Save Failed - Connection to specified Spectrum OneClick Server failed

Products

• CA Spectrum

Issue/Introduction

When configuring the UIM Spectrumgtw probe using the Admin Console the following error occurs when trying to save the configuration

Save Failed.

Message: Connection to the Specified Spectrum OneClick Server failed.

Environment

Release : 10.4

Component : Spectrum Core / SpectroSERVER

Cause

Possible Causes

- incorrect server name or IP Address specified
- incorrect Protocol Specified (http / https)
- incorrect port specified
- incorrect spectrum user/password specified

Resolution

  

Verify the Spectrum OneClick configuration information has been properly specified and validate the connection
   by selecting the 'Actions' Menu ~~> Validate Connection. 

The probe uses Spectrum's RESTful interface and will need to make an http/https connection. Verify if there are any
   firewalls between the UIM server and the OneClick server and if so make sure the oneclick port is open.

Additional Information