ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

Fresh Install of Agent fails when using custom JRE

book

Article ID: 212937

calendar_today

Updated On:

Products

CA Workload Automation AE

Issue/Introduction

Agent install log shows below


Summary
-------

Installation: Unsuccessful.

180 Successes
0 Warnings
0 NonFatalErrors
1 FatalErrors

Exit Code: 1

 

..

..
Generating security.txt file
Generating security.txt file
Generating keygen file
Generating ftpusrcfg file
Generating password file
Generating ESPmgr file
:Unexpected error occurred during file generation:
   Exception: java.lang.Error: java.io.EOFException
   Exception Message: java.io.EOFException
   Exception stack trace:
java.lang.Error: java.io.EOFException
 at sun.util.calendar.ZoneInfoFile000(ZoneInfoFile.java:61)
 at sun.util.calendar.ZoneInfoFile$1.run(ZoneInfoFile.java:258)
 ... 12 more

 

..

..
---------------------------------------------------------------------------
Status : ERROR - Installation Aborted
         "Post-Install: Generation of additional files failed"
         To Uninstall this Agent Instance, execute 'Uninstall WA Agent'
         in folder '/opt/CA/WorkloadAutomationAE/SystemAgent/DevAutosys/UninstallData'.
---------------------------------------------------------------------------

Cause

The same install works fine with the JRE provided via the ISO.

The JRE packages that customer had either were not enough or needed to be reinstalled  

 

Environment

Release : 12

Component : WORKLOAD CONTROL CENTER

Resolution

Reinstall the JRE provided as part of the OS.

 

Customer originally had the headless Java. 

dnf list installed | grep java

dnf remove -y java-1.8.0-openjdk-headless.x86_64

 

He installed just java and that fixed the issue. 

dnf install -y jre

 

Then the installed agent fine with this JRE reference to the installer