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Fresh Install of Agent fails when using custom JRE

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Article ID: 212937

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Updated On:

Products

CA Workload Automation AE

Issue/Introduction

Agent install log shows below


Summary
-------

Installation: Unsuccessful.

180 Successes
0 Warnings
0 NonFatalErrors
1 FatalErrors

Exit Code: 1

 

..

..
Generating security.txt file
Generating security.txt file
Generating keygen file
Generating ftpusrcfg file
Generating password file
Generating ESPmgr file
:Unexpected error occurred during file generation:
   Exception: java.lang.Error: java.io.EOFException
   Exception Message: java.io.EOFException
   Exception stack trace:
java.lang.Error: java.io.EOFException
 at sun.util.calendar.ZoneInfoFile000(ZoneInfoFile.java:61)
 at sun.util.calendar.ZoneInfoFile$1.run(ZoneInfoFile.java:258)
 ... 12 more

 

..

..
---------------------------------------------------------------------------
Status : ERROR - Installation Aborted
         "Post-Install: Generation of additional files failed"
         To Uninstall this Agent Instance, execute 'Uninstall WA Agent'
         in folder '/opt/CA/WorkloadAutomationAE/SystemAgent/DevAutosys/UninstallData'.
---------------------------------------------------------------------------

Environment

Release : 12

Component : WORKLOAD CONTROL CENTER

Cause

The same install works fine with the JRE provided via the ISO.

The JRE packages that customer had either were not enough or needed to be reinstalled  

 

Resolution

Reinstall the JRE provided as part of the OS.

 

Customer originally had the headless Java. 

dnf list installed | grep java

dnf remove -y java-1.8.0-openjdk-headless.x86_64

 

He installed just java and that fixed the issue. 

dnf install -y jre

 

Then the installed agent fine with this JRE reference to the installer