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Data_engine probe is not coming up during installation

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Article ID: 212932

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

At UIM 20.3.3 upgrade process and installation process got stuck at 42% when installer is trying to start data_engine probe. Below are the error message found

 

Environment

Release : 20.3

Component:data_engine 

UIM upgrade to 20..3.3 and MSSQL server database

Resolution

 1: Check the data_engine user have same privilege's like SA user which basically have full permission to database

2:  Manually  restarted the data_engine probe while upgrade installer is doing the installation and it has upgraded successfully later.Post upgradation verified  data_engine functionality it is working fine.