Audit Services Export: Email CSV is Missing URL/IPs

Products

• CASB Security Advanced
• CASB Audit
• CASB Security Premium
• CASB Security Standard

Issue/Introduction

Within the Audit > Services > exported CSV file, Column G (Allowed URL/IP) is missing some of the URL/IP Services listed.

(Example: reports generated with timeframe longer than 90 days, such as 6 month, 12 month),

Resolution

If no User has visited a site (Service) in the last 3 months (90 days), CloudSOC Audit doesn't keep those URLs.

As a result, URLS in Column "G" on Audit / Export / Services / Export / Email CSV are no longer populated in the CSV.

This is behaving correctly as per business logic.

 

Additional Information

Sample Screenshot from 6 Month Report with Missing URLS in Column "G":