When a user navigates in the ITMS console to Settings > Notification Server > IT Analytics Settings > Reports > Report Builder and clicks on the Launch Report Builder button, Report Builder does not launch. Instead, the user is presented with a view of the Report Server virtual directory.
This is a known issue with IT Analytics for SMP affecting CMS/ITMS installations running SQL Server 2016 or SQL Server 2019.
Release : 8.5
Component : Reports
A fix for this issue will be provided in an upcoming release of IT Analytics for SMP.
As a workaround, to access Report Builder, follow this procedure:
If no other services or applications are configured to use SSRS, the following procedure will configure SSRS to open with a connection to the ITA SSRS instance by default:
Jira ticket ITASMP-227.