Enable Ping Icon in Manage Computers for Non-Administrator Roles

Products

• IT Management Suite
• Client Management Suite
• IT Management Suite

Issue/Introduction

You have non-administrator roles and want to allow users in those roles the ability to initiate a ping against a computer using the icon next to Agent Communication. The icon is not currently showing for the role in use:

Environment

ITMS 8.6

Cause

The role needs a privilege and a permission required to see the icon (privilege) and the rights to run the ping task (permission). We have seen that after an upgrade to 8.6, the ping icon does not show any longer than it did in the previous version. 

Resolution

1. While logged into the Console as a user in the Symantec Administrator role, navigate to Settings > Security > Account Management
2. Select Roles on the left pane
3. Select the desired role in the center pane
4. On the right pane, scroll down to the section called Right-Click Menu - Connector Samples
5. Enable Ping Computer
6. Click Save Changes
7. Click Show Security Role Manager Console
8. Verify that the role is the correct one (top left drop-down)
9. Select View dropdown to show All Items
10. Navigate on the left pane to Settings > Notification Server > Resource and Data Class Settings > Data Classes > Inventory > Basic Inventory > Aex AC TCPIP
11. On the right pane under Item Permissions, select Read Resource Data under Resource Management Permissions
12. To also show the Send Basic Inventory and Update Client Configuration task icons, do the following:
13. On the left pane to View > Tasks, and then click the eyeglass icon just below to show hidden items
14. Navigate to Tasks > Jobs and Tasks > Infrastructure Jobs and Tasks > Notification Server
15. Click on each item, Send Basic Inventory and/or Update Client Configuration, and enable the Run Task option
16. Click Save changes and test the role: