Enable Ping Icon in Manage Computers for Non-Administrator Roles
Article ID: 212900
Updated On:
Products
Issue/Introduction
You have non-administrator roles and want to allow users in those roles the ability to initiate a ping against a computer using the icon next to Agent Communication. The icon is not currently showing for the role in use.
Environment
ITMS 8.6
Cause
The role needs a privilege and a permission required to see the icon (privilege) and the rights to run the ping task (permission). We have seen that after an upgrade to 8.6, the ping icon does not show any longer than it did in the previous version.
Resolution
While logged into the console as a user in the Symantec Administrator role, navigate to Settings > Security > Account Management
Select Roles on the left pane
Select the desired role in the center pane
On the right pane, scroll down to the section called Right Click Menu - Connector Samples
Enable Ping Computer
Click Save Changes
Click Show Security Role Manager Console
Verify that the role is the correct one (top left drop-down)
Select View dropdown to show All Items
Navigate on the left pane to Settings > Notification Server > Resource and Data Class Settings > Data Classes > Inventory > Basic Inventory > Aex AC TCPIP
On the right pane under Item Permissions, select Read Resource Data under Resource Management Permissions
To also show the Send Basic Inventory and Update Client Configuration task icons, do the following:
On the left pane to View > Tasks, and then click the eyeglass icon just below to show hidden items
Navigate to Tasks > Jobs and Tasks > Infrastructure Jobs and Tasks > Notification Server
Click on each item, Send Basic Inventory and/or Update Client Configuration, and enable the Run Task option
Click Save changes and test the role.
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