AWI does not show anything in Connections, just a grey box

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Article ID: 212897

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Updated On:

Products

CA Automic Workload Automation - Automation Engine CA Automic One Automation

Issue/Introduction

After upgrading or installing AWI, the AWI login page shows a greyed out Connection dropdown

 

The awi log shows something like:
2021-04-15 17:46:42,673 http-nio-8080-exec-7   [ERROR] NOSESSION/- 0   [t.configuration.EntrypointConfigurations] - System descriptions could not be loaded.
com.uc4.webui.common.errorhandling.XmlParsingException: Parsing of uc4config.xml failed.
 at com.uc4.webui.common.xml.BaseXMLParser.parse(BaseXMLParser.java:87)
 at com.uc4.ecc.framework.entrypoint.configuration.EntrypointConfigurationLoader.loadAutomationEngineConfiguration(EntrypointConfigurationLoader.java:103)
 at com.uc4.ecc.framework.entrypoint.configuration.EntrypointConfigurationLoader.load(EntrypointConfigurationLoader.java:44)
 a...

Cause

This is caused by a corrupt uc4config.xml file

Environment

Release : 12.3

Component : AUTOMATION ENGINE

Resolution

To resolve this:

Navigate to the webapps/awi/config folder on the web server
Delete the uc4config.xml file
Copy the uc4config.xml.sample file to uc4config.xml
Update the new file to have the connections
Reload the AWI page and the connection dropdown should now have values