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BG going down frequently - BG servers are not doing anything (appear to be stuck until we restart them)
Article ID: 212885
Clarity PPM On Premise
We have been noticing that jobs are getting stuck frequently and when we cancel and reinitiate them the BG is halted . We have to restart the BG again to process the jobs .
Release : 15.8.1
Component : CA PPM Jobs
Increased the number of threads for the bg vm in the properties.xml files
<jobSchedulerInstance id="bg" serviceName="Niku Background Server" runJobScheduler="true" maxConcurrentJobs="10" runProcessEngine="false" messageTimeToLive="120" messageReceiverInterval="5" exceptionRunInterval="normal" serviceUser="" servicePassword="" autoStartService="false" maxThreadsForParallelProcessor="10"/>
We should increase maxConcurrentJobs to 15
and maxThreadsForParallelProcessor to 20.
Restart the bg servers: service stop start bg