BG going down frequently - BG servers are not doing anything (appear to be stuck until we restart them)

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Article ID: 212885

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Updated On:

Products

Clarity PPM On Premise

Issue/Introduction

We have been noticing that jobs are getting stuck frequently and when we cancel and reinitiate them the BG is halted . We have to restart the BG again to process the jobs .

Environment

Release : 15.8.1

Component : CA PPM Jobs

Resolution

Increased the number of threads for the bg vm in the properties.xml files

 

<jobSchedulerServer>
    <jobSchedulerInstance id="bg" serviceName="Niku Background Server" runJobScheduler="true" maxConcurrentJobs="10" runProcessEngine="false" messageTimeToLive="120" messageReceiverInterval="5" exceptionRunInterval="normal" serviceUser="" servicePassword="" autoStartService="false" maxThreadsForParallelProcessor="10"/>
  </jobSchedulerServer>

 

We should increase maxConcurrentJobs to 15

and maxThreadsForParallelProcessor to 20.

 

Restart the bg servers:  service stop start bg