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Service Desk -- Service Catalog and Auto Assignment
Article ID: 212877
Updated On:
Products
CA Service Management - Service Desk Manager
Issue/Introduction
If auto assignment is turned on in Service Desk, and the ticket is created from request in Service Catalog, does the related Service Desk ticket get auto assigned?
Environment
Release : 17.3/17.2
Component : CA SERVICE MANAGEMENT
Resolution
For Service Catalog created SDM tickets, the tickets will be auto assigned, just like tickets created from web interface, as long as the auto assignment is enabled.
Additional Information
https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/ca-service-management/17-3/administering/configure-ca-service-desk-manager/auto-assignment.html
Feedback
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