If auto assignment is turned on in Service Desk, and the ticket is created from request in Service Catalog, does the related Service Desk ticket get auto assigned?
Release : 17.3/17.2
Component : CA SERVICE MANAGEMENT
For Service Catalog created SDM tickets, the tickets will be auto assigned, just like tickets created from web interface, as long as the auto assignment is enabled.
https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/ca-service-management/17-3/administering/configure-ca-service-desk-manager/auto-assignment.html