search cancel

Service Desk -- Service Catalog and Auto Assignment

book

Article ID: 212877

calendar_today

Updated On:

Products

CA Service Management - Service Desk Manager

Issue/Introduction

If auto assignment is turned on in Service Desk, and the ticket is created from request in Service Catalog, does the related Service Desk ticket get auto assigned?  

Environment

Release : 17.3/17.2

Component : CA SERVICE MANAGEMENT

Resolution

 For Service Catalog created SDM tickets, the tickets will be auto assigned, just like tickets created from web interface, as long as the auto assignment is enabled. 

Additional Information

https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/ca-service-management/17-3/administering/configure-ca-service-desk-manager/auto-assignment.html