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Duplicate robot entries in operator console due to UIM upgrade

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Article ID: 212850

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM) Unified Infrastructure Management for Mainframe CA Unified Infrastructure Management On-Premise (Nimsoft / UIM) CA Unified Infrastructure Management SaaS (Nimsoft / UIM) NIMSOFT PROBES

Issue/Introduction

- Client sees robot duplicate entries in operator console even when the hostname and IP are the same. Please see the example image below:

Cause

- Duplication happens at the hub level. It is not IM or OC-specific. 

- DeviceId was used for checking robot uniqueness at the hub level to handle robot name changes. This caused issues in IM in certain environments where there is a possibility of duplicate deviceIDs.

Environment

Release : 20.3.2

Component : UIM - HUB 9.31

Resolution

1. Please apply Hotfix provided by development for UIM 20.3.3

2. Hotfix is attached (hub v9.33_HF1)

Attachments

hub_9.33_HF1_1618494623355.zip get_app