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DASHBOARDS fail with Cannot connect to the Analytics backend. Check the Analytics logs.

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Article ID: 212776

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Updated On:

Products

CA Automic Workload Automation - Automation Engine

Issue/Introduction

When initially installing Analytics, attempting to go to the Dashboards presents the following error in all panes:

Cannot connect to the Analytics backend. Check the Analytics logs.

Cause

Improper configuration

Environment

Release : 12.3

Component : ANALYTICS ON PREMISE

Resolution

Confirm that the connection.properties has both the correct api_key and backend endpoint set.

You can test this within postman or curl, by going to the /analytics/api/v1/shared_dashboards endpoint with a header of Authorization and your api_key as the value.