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Approved timesheet not posting - Error: "Couldn't post adjustmented timesheet..."

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Article ID: 212766

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Updated On:

Products

Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

Timesheet in Approved Status will not Post (error below).

ERROR 2021-04-13 07:40:56,051 [Dispatch Post Timesheets : [email protected] (tenant=clarity)] xql2.xbl (clarity:user:xxxxx:Post Timesheets) ****POSTTIMESHEET: Couldn't post adjustmented timesheet-->adjustedTimesheetID=5461883; adjustedTimeEntryID=5665374; assignmentID=5323406

Environment

Release : 15.9.1

Component : CA PPM SAAS TIME MANAGEMENT

Resolution

  1. Review the timesheet and its associated adjusted/adjustment history with the following query.
    SELECT prid, prstatus, pradjustedid 
    FROM prtimesheet
    WHERE prid IN (aaa, bbb, ccc, ...)
  2. Review the results and check to see if there is any timesheet that has been accidentally adjusted where there already is a Posted/Adjustment.
    Example:

    The example above shows that the approved timesheet 5461337 is associated with timesheet 5461883, which already has an adjustment (5461270).
  3. Return the approved timesheet. There will then be an option to delete the adjustment.

Additional Information

If the above doesn't help, see also: Approved timesheets not posting - master KB of known issues

Attachments